FAQ

WHAT IS IPTV ?

Internet Protocol television (IPTV) is a system through which television services are delivered using the Internet, instead of being delivered through traditional terrestrial, satellite signal, and cable television formats. Unlike downloaded media, IPTV offers the ability to stream the media in smaller batches, directly from the source. As a result, a client media player can begin playing the data (such as a movie) before the entire file has been transmitted. This is known as streaming media. IPTV is a new way to deliver digital media content to end-users. Anyone can setup an IPTV server and then broadcast media (or channel) to multiple users. IPTV uses Stalker.

Why IPTV is Good?

The “good” things about IPTV is that easy to set up, cheap hardware and subscription plans, huge TV channel selections in different languages, most bill monthly so it’s easy to jump from one IPTV provider to another over a few months and test them out until you find one you like.

WHAT DO I NEED TO GET IPTV ?

You will need a “ media box” to handle the stalker service. You will need to know what is the Server URL is providing you with the content. You can buy subscription service from our “Shop“

WHAT IS IPTV BOX AND FROM WHERE I CAN GET IT ?

A box can be any media box, any Andriod Box, Apple TV, Smart TV, PC, Shield, Nexus box, Roku, Amazon Fire TV….etc. This also includes all MAG media boxes from infomir. You can buy a service with your choice of IPTV box from our store. All our boxes are bundled with 12 months subscription plan.

WHAT DEVICE IS NEEDED FOR THE SERVICE?

  • IPTV Devices (Android Box, MAG, Apple TV, Amazon Fire TV/Stick…etc)
  • Laptop/Computer.
  • Smart TV’s (Samsung, LG, AndroidTV)
  • iOS App / Android App

WHICH MEDIA BOX DO I NEED TO WATCH IPTV SERVICE ?

Currently, our IPTV services can be watched on MAG250, MAG254, MAG255, MAG260, MAG270, MAG275, AVOV, IPTV Stalker or an STB emulator application for Android devices, M3U players and Smart TV. We do not prefer Kodi because of the setup complication and technical issues.

WHAT IS STALKER ?

Stalker is a middleware protocol that is used to deliver the content to your media box. To put it as an analogy, the website is like an IPTV channel – and just like website uses HTTP protocol, IPTV uses middleware protocol to transfer data/media to your IPTV Box.

HOW DO I SETUP MY IPTV WITH ANDROID?

SETUP VIDEO ON ANDROID

WHERE DO I FIND MY MAC ADDRESS?

On your Android Box, download and install the app named: STB EMULATOR or StbEMU. There is a free version which contains Ads and a Pro version for a couple of dollars (you can purchase the StbEMU PRO version here). When open it, go into:

Top right corner menu (3 dots) -> Settings -> Profiles -> Click the profile name, STB Configuration -> MAC-address.

From there you will see your VIRTUAL MAC. Note it, you will need it for your order and you can change the MAC address to be similar to

00:1A:79:XX:XX:XX

Note: change XX to a combination and mix of letter and number.

DO WE NEED AN ULTRA FAST INTERNET CONNECTION?

We recommend using a minimum of 10 Mbps connection with your Internet Service Provider. Don’t ever use your Mobile Data connection because it’s very costly.

However, people with slow internet (5mbps) has reported no issues at all, some people with a fast connection (100 Mbps and up) sometimes faced a problem, it really depends on the stability and the server peak usage.

Finally, any high-speed internet with unlimited bandwidth should work well, include DSL, ISDN, FIOS, CABLE, WI-FI, and Satellite broadband connections.

IS IPTV SILO HOSTING OR DISTRIBUTING ANY CONTENT OR VIDEOS?

DMCA Notice:

IPTVSILO.com , its owner(s) or its developer(s), do not own, host, store, or distribute any content, video or otherwise, what so ever. However, if you are the copyright owner of content that appears in any online sharing site, and you did not authorize the use of the content, there are steps that you can take to have the content removed. The link aggregate sites that we utilize are DMCA compliant and are categorized as online service providers by that act. You may have infringing content removed by notifying them through their respective websites.

IS THE SERVICE PROVIDED UP 100% OF THE TIME?

Service providers go under maintenance from time to time to fix issues or to add/modify channels list. The service is online about 95% of the time. Any IPTV server claims that it’s up 100% all the time is nonsense.

HOW IS THE QUALITY OF THE CHANNELS ?

Most of the channels are either HD (720p) or SD (380 / 480) range. However,all this depends on the IPTV server. E.g., you could have TBS as HD on one server but if you subscribe to another service they may have it on Low quality. I personally find that even low quality is generally very good and you need to try a different server (take a free 24 hours trial or a one month plan) so you can check the quality, variety, stability that matches your personal setup and preferences.

WHAT DO I DO IF SOME CHANNELS ARE MISSING ?

Sometimes the channel goes missing and comes back due to maintenance. Also, the service provider has a rights to remove the channels without prior notice so if you missing a channel more than a week than it might be removed by Service provider. However, you will have the option to change to a different service we offer that has channels you are looking for.

CAN I USE SINGLE SUBSCRIPTION ON MULTIPLE DEVICES?

NO, We recommend using a single subscription on one device only. There are people who use a trick to use on multiple devices but if your account gets blocked by a server then we won’t be responsible for it. Also Won’t be able to help you release the MAC address of your device from the black/block list.

I NEED HELP INSTALLING MY IPTV, CAN YOU GUYS HELP ME?

Of course! We can help you install your IPTV on; STB Emulator, Roku or Smart TV’s! We don’t support Kodi, sorry. Contact us via LIVE CHAT, or by email at

support@iptvsilo.com

We can install your IPTV on Android Box at a distance as well! Free of charge, just ask for it.

Need remote installation help? Install TeamViewer on your Android Box, note the ID, make your order and let us know the TeamViewer ID of your Android Box in the notes so that one of our friendly technicians can help you remotely install your IPTV services!

IS MY MAC-OSX COMPATIBLE WITH ANYTHING?

Of course! All of our services work on Mac OSX! You simply need to install: BlueStacks. This is an Android Emulator! Then, you will need an app called ” STB EMU “. There is a free version in the store, or we can also provide a pro version when purchasing a subscription!

CAN YOU HELP ME REMOTELY INSTALL MY IPTV ON ANDROID?

Yes of course, using TeamViewer. TeamViewer is a remote assistance software that needs to be installed on your Android Box. When open, they will give you an ID, write it down! At the moment of your checkout, in the “Notes” window, please insert your TeamViewer ID. Leave the APP open on your Android Box,  for our friendly technician to install your service at your earliest convenience.

HOW DOES YOUR REWARDS PROGRAM WORKS?

Here is how our Rewards Program works; First, you need to register a free account, and you will receive a code. Every 1$ you spent, you receive 5 points. Every friend or family member that you refer to your code, you get 500 points. Check the REWARDS to see what you can claim!

ALLO? J’AI BESOIN D’AIDE EN FRANÇAIS!

Bonjour! Oui nous parlons Français! Si vous voulez le site en version française, cliquez sur le menu en bas à gauche de votre page pour changer la langue du site internet. Également, notre soutien Technique est également en français/anglais! Merci

SOME SUPPLIER OFFER TIMESHIFT, WHAT IS THAT?

Timeshift, or the little watch icon near a channel, is the possibility to rewind up to 24h-48h in some case. Very cool!

I DID ORDER, WHAT TO EXPECT NOW?

We process our orders from 3 to 24 hours after payment processing and verification. Paying by e-transfer? Don’t forget to send your payment so we can process the order. Payments by E-transfer

After the payment confirmation, and your order completed, you will receive an email with your purchase information, with all you need to get you started.

WHAT DO YOU RECOMMEND, KODI OR STB EMULATOR?

Kodi is the most popular, however, we have a preference for STB Emulator because of it’s friendly to use, stability and easy to configure. We suggest you try them both!

SO MANY SUPPLIERS TO CHOOSE FROM, WHY?

IPTV SILO does not only serve one country or one particular supplier, and as the name state, it’s a SILO. Our suppliers vary and so the service they offer. Some are more suitable for Canada, others might be suitable for Europe, the Middle East, India and so on. We suggest you look at the channel list to get a better idea of what type of language(s) is available and what do you expect in terms of channels varieties, quality (SD, HD, UHD), stability, channel zapping…etc

HOW DO I RENEW MY SUBSCRIPTION?

To renew your subscription, either go to your account and select your preferred subscription from the shop menu, then you can check out. You can also purchase your subscription as a guest.

WHICH PACKAGE IS THE BEST OFFER FOR QUEBEC CITIZENS?

Based on our past review and experience, the best package for Québec in order should be:

  1. Europe Server,
  2. Diablo,
  3. GoldTV (Green),
  4. OK2,
  5. WoWTV,
  6. IPGuys

WHERE IS YOUR BUSINESS LOCATED ?

We are located in offshore countries.